If you have received any merchandise which is defective in workmanship or material, or you are not satisfied with, please contact us by phone or email to initiate an exchange. Request must be made within five (5) working days after receipt of the merchandise. All products must be returned with original labels. Costume must be unworn when returned. Delivery charges paid by you to return the products are not claimable, and returns must include the name of the original purchaser and order number. All Refunds will exclude shipping and handling fees. You acknowledge that this paragraph sets forth your exclusive remedy for any breach of warranty or other duty related to the merchandise or quality thereof.